Last Updated: July 2026
Shipping Information
At Roaming Raven, every order is carefully packed by hand before being dispatched. As many of our products are handmade in small batches, we take great care to ensure everything arrives safely and beautifully presented.
Dispatch Times
We aim to dispatch all orders within 1–3 working days.
During particularly busy periods, seasonal launches or holidays, dispatch times may occasionally be slightly longer. If this happens, we will keep you informed.
Orders placed on weekends or UK Bank Holidays will be processed on the next working day.
UK Delivery
We currently ship throughout the United Kingdom using trusted postal services, including Royal Mail.
Estimated delivery times after dispatch are:
- Royal Mail Tracked 48 / 2nd Class: 2–5 working days
- Royal Mail Tracked 24 / 1st Class (if selected): 1–3 working days
Please note these are estimated delivery times and cannot be guaranteed.
Shipping Costs
Shipping charges are calculated during checkout and displayed before payment is completed.
Where applicable, we may offer free delivery promotions. These will be clearly stated on our website.
Order Tracking
Where a tracked delivery service is used, you will receive tracking information by email once your order has been dispatched.
Packaging
We take great pride in our packaging and aim to use protective and environmentally conscious materials wherever possible.
Many of our products are carefully wrapped by hand to ensure they arrive safely.
Lost or Delayed Orders
If your parcel has not arrived within the expected delivery timeframe, please contact us.
Royal Mail considers items lost after a certain period has passed. Once this timeframe has been reached, we will investigate and work with you to resolve the issue.
Incorrect Delivery Address
Please ensure your delivery address is correct before completing your order.
Roaming Raven cannot accept responsibility for parcels delivered to an incorrect address supplied by the customer.
If an order is returned to us due to an incorrect address, additional postage may be required before it can be resent.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery.
Where possible, include:
- Photographs of the packaging
- Photographs of the damaged item(s)
This helps us resolve the issue as quickly as possible.
International shipping is available to selected destinations.
Delivery times and shipping costs vary depending on location.
Customers are responsible for any customs duties, taxes or import charges applied by their country.
Multiple Orders
Where possible, multiple orders placed close together may be combined into one parcel.
Contact Us
If you have any questions about shipping or your order, please contact us via our Contact page.
We’re always happy to help.