Last Updated: July 2026
Privacy Policy for Roaming Raven
At Roaming Raven, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order.
By using our website, you agree to the practices described in this policy.
Who We Are
Roaming Raven is an independent UK business specialising in handmade witchcraft supplies, ritual tools, crystals, herbal products, candles, soaps, gifts and spiritual wellbeing products.
If you have any questions regarding this policy, please contact us via our Contact page.
Information We Collect
When you visit or purchase from our website we may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number (if provided)
- Order history
- Payment information (processed securely through our payment providers)
- IP address
- Browser information
- Cookies and website usage information
We only collect information necessary to provide our products and services.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Respond to enquiries
- Improve our website and customer experience
- Detect fraud and maintain website security
- Meet our legal and tax obligations
We will never sell your personal information to third parties.
Payment Information
Payments are processed securely by trusted third-party payment providers such as Stripe, PayPal or other payment gateways available through our website.
Roaming Raven does not store your full payment card details.
Email Marketing
If you subscribe to our newsletter, we may occasionally send updates about:
- New products
- Seasonal collections
- Special offers
- Blog posts
- Events
- Witchcraft and spiritual content
You may unsubscribe at any time by clicking the unsubscribe link in any email.
Cookies
Our website uses cookies to:
- Keep your shopping basket working correctly
- Improve website performance
- Analyse visitor behaviour
- Remember your preferences
- Provide a better shopping experience
You can disable cookies through your browser settings, although some parts of the website may not function correctly.
Google Analytics and Advertising
We may use Google Analytics and other advertising services to understand how visitors use our website and to improve our services.
These services may collect anonymous information such as:
- Pages viewed
- Time spent on site
- Device type
- Browser type
- Approximate location
This information cannot normally identify you personally.
Sharing Your Information
We only share your information when necessary, including with:
- Royal Mail and delivery companies
- Payment providers
- Website hosting providers
- Website security services
- Professional advisers where legally required
We never sell your information.
Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where appropriate
- Restrict processing
- Object to certain processing
- Request a copy of your data
To exercise these rights, please contact us through our Contact page.
Data Security
We take reasonable measures to protect your information using secure systems, encrypted connections (SSL) and trusted payment providers.
While no online system can ever be completely secure, we work to protect your personal information as best as possible.
Data Retention
We retain customer information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet accounting and legal obligations
- Resolve disputes
Children’s Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.
Contact
If you have any questions about this Privacy Policy, please contact us through our Contact page.